Easy as usual

Car was great, we got an upgrade. Staff happy and helpful. Everything was easy

QEEQ website helpful in organsing the car.

The service was very good and efficient. The car had a few bumps and marks which made me a little anxious that they could be blamed on us.

When we arrived at the airport to pick up our car, it was easy to find the shuttle location to take us to the rental. The bus comes every 15 minutes. We received a brand new car which was great. The lady who helped us with our booking was friendly and offered some suggestions of places to visit. Drop off was also simple and fast.

Prices were good. Easy to locate information. All good.

The customer staff at Apex was excelellent. We got upgraded to a larger vehicle, better vehicle and everything was smooth. Will use Apex again.

Like: Have dealt with airport counter staff in the past for car hire firms. Efficient but a bit clinical. It was so nice to go through the car rental details with Apex in Cairns. A nice office and chairs for the customers to sit while the paperwork was checked. No rush, no upsell, just friendly staff who cared and exhibited the lovely attitude that is more prevalent when leave the capital cities and deal with friendly regional people who value your patronage, and who care. Probably the best rental experience I have had in many many years.
Dislike: All good.