Good experience

Orderly process, although staff handle things at a pace typical of Western style.

The rental company could not change the primary driver's information, and there was an issue with the credit card's magnetic strip with no alternative solution provided.

When picking up the car, the store staff misled us about the car model. We had booked a mid-to-large model through the website, but the staff at the counter kept saying that mid-to-large models were not available and offered us cars like the Toyota Corolla and Volkswagen Santana, which are smaller models. After insisting, the staff reluctantly told us to wait and, after further urging, begrudgingly found us a Ford mid-to-large model, claiming it was the only one available. When we went to pick up the Ford, we found multiple scratches on both the front and rear parts, and one of the windows was broken and couldn't close. Fortunately, a fellow Chinese staff member downstairs promptly helped us replace it with a relatively new Mazda 6. The attitude of the staff at the counter was really disappointing, especially since it was clear that there were other mid-to-large cars available!

The car was new, and the luggage space was larger than expected.

Very easy to book; also the platform automatically rebooked to save me around 50 dollars, which was really amazing.

Representative at pickup was not interested. Elevator was not working. He said there was no other and that we would have to use the stairs. There was a second elevator - he just didn't catd enough to let us know.