10/10

The service attitude was excellent and very thoughtful. The queue arrangement was particularly reasonable.

The rental company was great, they provided an upgrade to a mid-to-large SUV, Hyundai SANTA Fe.

Both pick-up and drop-off were very convenient, with self-service options available. The only drawback was that the vehicle category included the Jeep Grand Cherokee, which was available on-site, but Alamo required an extra fee to rent it. After contacting QEEQ, they explained that there are versions with and without GPS, and we had rented the non-GPS version. However, this was not clearly stated in the link. This was very frustrating.

The service attitude was very good, the procedures were handled quickly, and we could choose the car ourselves. We were able to get a Jeep with less than 10,000 kilometers, which was great.

Used the Alamo "Skip the Counter" option which saves having to queue at the desk. Just go straight to the garage and pick the car you want from those available in your group. Needed to extend our rental for a couple of days due to unforeseen circumstances but this was easily arranged by phoning them.