Nice

We didn't check thoroughly at the start. After four to five days of driving, the weather got hot, and we found the air conditioning wasn't working. After reporting to customer service, their staff gave us a replacement vehicle (which took a six-hour round trip). Really appreciated their effort! Great service! Thank you!

The contract has hidden clauses and charges high service fees. They secretly deduct from the pre-authorization after returning the car. This is a very dishonest car rental company.

When booking the car, there was no notification to call the rental company for a shuttle. So, I waited outside the airport looking for an Aucar shuttle for 20 minutes but saw nothing. I called the rental company and waited another 30 minutes without any sign. It turns out the shuttle was from an unmarked car, and the driver didn't recognize our group of six. We didn't know she was the driver, so she left. We had to call again and wait, which was very inconvenient, taking us two hours to pick up the car. Also, there were no staff at the office, and we had to wait five minutes for someone to show up.

The car was great and the staff that we dealt with were wonderful. My only complaint is that the drop off location for the car in the confirmation email was listed incorrectly (was listed as 7 Sabre Court and should have been 26 Cataline Drive). Other than that, it was a fantastic experience.

They don't actually have Toyota Camry. We got another smaller car instead. Lucky that it was clean.