Ideal for our trip. Managed to squeeze 2 large cases into the boot with some creativity!

Was raining lightly when we picked the car up, so going over it for damage was a little difficult. Not used to online signing, being 70+ we're old school. Drop off was a breeze and the lady was extremely helpful and very pleasant to deal with. The shuttle to the airport was great.

In hindsight, i probably should have organised the insurance bit before picking up the car.

The customer service hotline was very nice. Local staff were also very friendly. Picking up and returning the car was very easy.

I booked a Mitsubishi ASX, but was given a Mitsubishi Outlander, it was a little bigger but comfortable the same. Pick up instructions was to call up for a free transfer to Ace Rentals about 1-2 km away from Queenstown airport terminal, the transfer was smooth. At pickup, the guy was clear to explain and checked all documents, but cautioned me about my liability excess is $5500, that got me worried even I bought AXA coverage through QEEQ. At returning the car, the lady was not helpful, I had a dent on the vehicle front passenger bumper cause by a big landscaping rock while reversing for parking, she seemed panicky and quickly made a report for me and charged me excess of $5755.08 on my card. She was not helpful to explain how is the process, more worried about the next customer picking up vehicle, when I ask for credit card slip, she said she do not have one for me, luckily I took a photo of Ace Rentals copy which I signed. Later then I realised on the accident report it said they charge me excess $4783, but then I paid on credit card $5575.08, still not sure why, hopefully could be resolved later when they obtain an assessment of cost of repair to bumper, after Christmas they say. When I ask for if they have a telephone contact which I could call from Singapore, she said another guy will call me. I kept calm , since I had to catch a flight, and trust QEEQ and AXA insurance would help clear things up.

Excellent platform, have been using this for all my overseas car bookings.

Perfect. Really satisfied. Hope can returned back my deposit as soon as possible.

Smooth process and cheapest compare with others. Recommended.

It was pretty quick to get the car. Dropping it off, it was busy and not enough staff to help everyone, meaning a delay. The shuttle almost left with my bag onboard because someone was still checking my car and the other staff was wanting to leave to take the other customers without waiting. The staff checking the car said it was okay for me to leave. Which was good. But the delay added to the nerviousness of getting to the airport on time.