Not bad but it would be better.

Very good. The car was in great condition, and the service was professional. They confirmed I had already purchased full insurance and didn't push any additional unnecessary options. Although the vehicle's model was changed, it was neither an upgrade nor a downgrade, but coincidentally it was the same model I usually drive. Returning the car was on a Sunday (outside business hours). Since I chose to return the car in a small town (Wiesbaden, one-way rental), the store provided a self-service return option. It was an excellent experience.

Overall satisfied, but at pickup, they kept urging me to pay extra for an upgrade to a fuel car. I'm an elite member of Europcar, which supposedly allows me to upgrade two levels for free. Yet, the staff at pickup suggested I pay over 100 euros more to switch to a Passat fuel car. I replied that if no suitable car is available, I'm fine not upgrading. The car I booked was a Mercedes EQA, and a two-level upgrade wouldn't justify reaching a Passat, let alone requiring an extra 100+ euros.

Customer service needs to improve in assisting customers with negotiations with foreign companies.

Randomly adding fees, outrageous.

Customer service attitude was mediocre and seemed unfriendly towards Asians. They kept pushing for the purchase of full insurance. However, picking up the car was convenient, and the vehicle was very new. I reserved two cars, one of which had only 1060km. Overall, not bad.