Smooth

Overall, fairly satisfied. It's a Chinese car rental company, so communication was easy. Upon arrival, I called, and they picked me up quickly. The car had already driven over 70,000 km, but it was well-maintained and in good condition. During the trip, a small stone from the opposite lane hit the windshield and caused a chip. I asked for advice on WeChat, and they responded quickly. The store is close to the airport, just a few minutes away, but it was hard to find. We spent quite some time locating it when returning the car. The only dissatisfaction was with the way they handled car damage. We rented cars in both the North and South Islands of New Zealand, both with full insurance. Unfortunately, both cars were damaged. While the other company deducted repair costs based on actual expenses and provided a full set of claims documents by email for a straightforward process, this company deducted the entire pre-authorization amount at return. They later transferred some money back to me without explanation, which I found confusing. Only after multiple inquiries did I learn it was the unused repair funds. The insurance company refunded based on the actual repair costs, but this process led to a discrepancy of over a hundred dollars, probably due to exchange rates and bank fees. Fortunately, the rental company promised to claim the difference from the insurance company for me, but I haven't received the secondary refund yet. I find their complex operation method hard to understand.

予約ではトヨタ「yaris」相当の車だと記載があったが、実際には傷だらけの「tiida」でした。傷の確認も1人でしてくれと言われた。ニュージーランドではそれが普通なのですか？日本では店員と客が一緒に傷の位置など丁寧に確認します。また、車の使い方など丁寧に日本のスタッフは教えてくれます。 オプションでナビを頼んでいたのに行ってみたら。「ナビは使用できない」と言われ、自分のスマートフォンのマップを使うことに。 また、空港に到着して到着の連絡に手間取りました。申し訳なかったですが、私は日本人で英語もあまり上手ではありません。それなのに迎えに来たスタッフは機嫌悪そうな態度。そのスタッフがその後の手続きをしてくれたが、全く丁寧さが感じられなかった。メガネをかけていたあの男性は本当に最悪です。日本人を侮辱しているのか？もし、私の知り合いでニュージーランドでレンタカーを借りようとしている人がいたら、EZUは絶対に利用してはいけないと伝えます。 私は怒っています。

Excellent throughout. Great service, great car. All went very well. Would definitely use again.

Brake was not good. It is dangerous. The light was broken through driving.

Like: Friendly helpful staff when picking up car even the guy in the service department saw us after taking the car struggling in the car park with GPS on phone and came over with a phone holder . Car less than one year old . Told us exactly what they were holding on our credit card and reversed the hold while we were there on drop off.