A happy customer

The wait time was incredibly long. They didn't send an electronic contract. The windshield was broken, and they still haven't contacted me about the insurance.

The staff’s English was not very easy to understand, and there were no Chinese-speaking staff.

The car was in great condition and drove well. Service was quick and easy at both pick up and drop off, although there's no signage at Launceston airport in the car park directing Europcar customers inside for the drop off - the other companies had kiosks outside and we were look for the Europcar one outside too.

I was a little paranoid booking through a third party and was worried that there wouldn't be a car for us at Europcar when we went to pick it up but it all went very smoothly and without issue. The large discount we received booking through Easyrentcars.com made the ridiculously inflated Christmas prices more bearable.

Very helpful counter staff.

Like: Fuss-free, easy to pick-up and drop-off.
Dislike: There should be some drop-off instructions. Esp when it is before / after staff hours.