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Smooth but would be great if the booked car is excatly provided on the day

Reviewed: Sat, Jan 4, 2020
About Europcar: 9.3 /10
Service at the eurocar was excellent on pick up and drop off the car
About QEEQ: 10.0 /10
Reduce star as the car i booked is not the same model as i wanted. I know with the stated t&c “similiar car” but i am expecting I will get the same model car i have booked but in fact most of the time when hiring a car other model car will be provided on the day so what is the point of showing model on the booking scree page. It kind of upset if the car that i get on the day is worse than what i booked.
Medium SUV | Toyota RAV4 or similar

Relevant Reviews on Europcar LAUNCESTON AIRPORT

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Medium SUV | Subaru Forester or similar
Reviewed: Tue, Jan 7, 2020
“room to improve”
About Europcar: 8.0 /10
i wanted to hire subaru forester and that is the reason i used your services, however they only got mitsubishi outlander, poor car. nothing they can do even i insisted. the outlander with damage and lucky i checked before picked up. they even claimed that was my fault when i dropped off, fortunate i took a picture of that damage at pick up. poor service.
About QEEQ: 10.0 /10
rapid and punctual

J.Reid

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Medium SUV | Toyota RAV4 or similar
Reviewed: Thu, Nov 28, 2019
“Easy booking and good price.”
About Europcar: 10.0 /10
Easy to deal with. Easy booking. Good price.
About QEEQ: 10.0 /10
Easy to book. Good comparison of vehicles. Good price.

T.Stembridge

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Intermediate SUV | Hyundai Tucson or similar
Reviewed: Tue, Apr 30, 2019
About Europcar: 10.0 /10
We were given an upgrade at no extra cost. Thanks!
About QEEQ: 10.0 /10

S.Madsen

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Feb 26, 2019
“We did not receive the car we ordered and it was just sufficient for our needs.”
About Europcar: 7.3 /10
Car was not what we ordered. we were satisfied with the service. We are not sure of the overall cost as yet.

Sean T

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Large SUV | Toyota Kluger or similar
Reviewed: Mon, Feb 4, 2019
“Ordered a Large SUV, only to be given a standard SUV with little compensation.”
About Europcar: 7.3 /10
Waited for ever at the counter, then told car ordered was not available, had to take another car without compensation. Would of been stranded at airport otherwise. is suspect Europcar always put a low priority on customers who book through 3rd parties.
About QEEQ: 7.0 /10

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