Smooth

It's okay

the hire car did not come with a spare tyre ,or jack .if stranded with a flat tire .what are you suppose to do?.

No waiting at all - unexpected at Heathrow

The car was scratched on every panel when we picked it up. With no one there to reassure us. The girl on the desk tried to mis sell insurance when I had already told her a number of times that I had bought the extra insurance with you.

The car I booked for the 5 people plus luggage was a VW Passat Estate, but at the desk they stated that they didn;t have any Passats available and i was offered an alternative for the grade I paid for. This was a Skoda Octavia Estate which was over £30 cheaper on-line than the Passat. I said this and was offered a Nissan Qashqai (not big enough) and also a KIA Sportage (may have just been big enough), so I took the Skoda with the promise of a £30 discount to be credited back to my card. The car was absolutely fine and carried all luggage and 5 of us no problem, but as there were no PAssats I had no choice. Why advertise a car if you know there aren't any available. The Skoda was great but if i really wanted that car i would have booked it online first.

Booking Platform was good and easy to use. Prices were good but not sure that the magic price matching worked. Will use again.