Excellent

Very good!

Friendly and patient service with a very good attitude.

The return location felt better than the pickup location because the two women at the pickup store seemed to lack patience. I asked if they could spare a few minutes to explain how to use the in-car navigation, but she responded that they didn't even have a minute, even though there were no other customers at the time! Additionally, the rental contract at pickup should ideally include English since not many people from our country can read German, but many can read English.

Charge my credit card again even it is paid to Easyrent cars. Counter say is free upgrade but end up charge extra.