Budget is awesome! The staff are very patient and don't push insurance sales. The car was almost new with only 1000 kilometers.

Excellent service, thank you so much.

No queue at 23:20, so the speed was naturally quick

The service attitude and the condition of the vehicle were very satisfactory. However, we rented our car from Munich and returned it in Cologne. On the return day, we were circling the airport early in the morning and couldn't find the return location, nor anyone to ask. We almost missed our flight. I hope that in the future the car rental company can clearly indicate the return location at the airport or specify it in detail in our order. Otherwise, it could cause customers to miss their flights.

The return location felt better than the pickup location because the two women at the pickup store seemed to lack patience. I asked if they could spare a few minutes to explain how to use the in-car navigation, but she responded that they didn't even have a minute, even though there were no other customers at the time! Additionally, the rental contract at pickup should ideally include English since not many people from our country can read German, but many can read English.