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Non-frequent bus shuttle, good car once made available

Reviewed: Wed, Dec 25, 2019
About Budget: 7.7 /10
The pick up bus at the Heathrow airport is not coming very often late at night (around 8pm). We had to wait around 15 mins while other car rental companies' buses had already past more frequently. We were first offered a vehicle category below the one booked, as the category wasn't available but were only then offered a vehicle which still had to be cleaned which further delayed the process
About QEEQ: 10.0 /10
Small SUV | Vauxhall Mokka or similar

Relevant Reviews on Budget London Heathrow Airport

Samuel Woolley

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Reviewed: Fri, Aug 8, 2025
About Budget: 10.0 /10
Avis and Budget are the same company, so it doesn't matter which one you book. I chose QEEQ's full coverage insurance, so I could say no to the insurance recommended by the rental company.
About QEEQ: 10.0 /10

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Economy | Peugeot 208 or similar
Reviewed: Tue, Jul 19, 2022
“Overall better than expected except for the car being dirty at pickup.”
About Budget: 7.0 /10
The car was great, better than expected. It had lane correction, shift suggestions, adjustable steering column, close vehicle warning, object warning both in front and rear. The car was covered in dirty water that had dried on the car and the inside of the windshield was dirty which was hard to see through when going between full sun and shade. Really liked the Peugeot.
About QEEQ: 10.0 /10
Worked fine, no price drop occurred.

J.Phillips

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Compact | Volkswagen Golf or similar
Reviewed: Tue, Nov 19, 2019
“Good rental in London”
About Budget: 8.7 /10
Car scratched but good value
About QEEQ: 10.0 /10

H.Jamali

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Mini Van | Peugeot 5008 or similar
Reviewed: Wed, Sep 25, 2019
About Budget: 8.3 /10
excellent service, pick up takes bit long. if there is car park availabe for customer to drop their car while picking up the car and take back his car at the time of drop off
About QEEQ: 9.0 /10
Excellent service

M.S

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Luxury | Mercedes-Benz E Class or similar
Reviewed: Fri, Aug 16, 2019
“Budget car didn’t deliver on what I was promised, instead downgraded me and never returned my calls!”
About Budget: 6.0 /10
I was informed the Merc E Class was not available, which is understandable and would expect a ‘similar car’ in this range, however they didn’t have any other car in this category so downgraded me to a C Class which I told them is not big enough. The staff member (Clive) made promises for me to call back and change over the C class for an E class as he was ‘100% sure they will come back in stock’. I called everyday and not once did Clive return my calls nor were the staff helpful. I left 4 voicemails over a 4 day period with nobody returning my calls and even when I got through to staff, they promised to call back and never did.
About QEEQ: 10.0 /10
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