Great price but very poor service - it should not take over an hour to get your rental car!

United States

Reviewed: Tue, Dec 17, 2019

About FOX RENT A CAR: 6.3 /10

There were only 2 people working the counter when I arrived. I waited in line for 15 min before it was my turn even though I was first in line. It took another 20 min for the person to try to upsell me to a larger vehicle, 4-wheel drive, GPS, insurance, etc. Then I had to wait another 30 minutes for my car to be ready. It apparently was the only mid-size car they have and instead of just upgrading me for free, I had to wait 30 min for them to wash, vacuum, and fill up the only Camry in their fleet. And they weren't exactly in a hurry.

About QEEQ: 10.0 /10

Booking was easy. Not sure why the pricing changes so drastically from day to day but the price I paid was very good. There was no price drop this time after I made my reservation.

Compact | Toyota Corolla or similar

1 days rental

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

United States

1 days rental

Medium SUV | Jeep Compass or similar

Reviewed: Sat, Nov 9, 2019

“Not worth the low prices, pay extra for quality and speed.”

About FOX RENT A CAR: 3.0 /10

I asked for a safer car considering the snow, I was given a beat up old and dirty jeep for 76$ extra. The car barely fit my luggage - but considering I was at FOX rental for 2.5 hours, I was ready to go. I feared it would have taken another 2.5 hours to change. Not worth the prices, I do not recommend.

NH Girl

United States

1 days rental

Special SUV | Jeep Wrangler or similar

Reviewed: Thu, Jun 6, 2019

“Horrible system on how they get your car. Also car was dirty inside and bugs still on windows”

About FOX RENT A CAR: 5.3 /10

Need find a smoother more modern way to get vehicle to customers at desk. Waiting for car another 15 mins to go thru car wash then it’s still dirty inside and bugs still stuck to windows

About QEEQ: 8.0 /10

Love your price drop. But needs to be more easier and noticeable to apply to your rental.

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Fri, Apr 19, 2019

About FOX RENT A CAR: 10.0 /10

Terrible drop off time. Almost missed the flight.

About QEEQ: 10.0 /10

k.pitzele

United States

1 days rental

Medium SUV | Jeep Grand Cherokee or similar

Reviewed: Sun, Mar 10, 2019

“I had requested an auto with 4 wheel drive. When I called the day before, no one committed.”

About FOX RENT A CAR: 6.0 /10

First of all, there was not much of a line and there were several people working desks. It took us nearly an hour to get our car. It was the slowest process I have ever experienced to rent a car. Then I had requested a 4 wheel drive or equivalent auto, it was not a 4 wheel or equivalent and we were going into the mountains to Steamboat in a blizzard. What was requested was not fulfilled. I would not rent a car from Fox again.

Alex LA

United States

1 days rental

Medium SUV | Kia Sportage or similar

Reviewed: Tue, Mar 5, 2019

“Great Deal, Bad Customer Service”

About FOX RENT A CAR: 7.7 /10

Vehicle was extremely dirty inside and out. Also, for pre-paid fuel option, would give customer's to refuel in case they did not use as much as gas as they thought they would. Everything else was great, thank you.

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Great price but very poor service - it should not take over an hour to get your rental car!

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

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