Great price but very poor service - it should not take over an hour to get your rental car!

United States

Reviewed: Tue, Dec 17, 2019

About FOX RENT A CAR: 6.3 /10

There were only 2 people working the counter when I arrived. I waited in line for 15 min before it was my turn even though I was first in line. It took another 20 min for the person to try to upsell me to a larger vehicle, 4-wheel drive, GPS, insurance, etc. Then I had to wait another 30 minutes for my car to be ready. It apparently was the only mid-size car they have and instead of just upgrading me for free, I had to wait 30 min for them to wash, vacuum, and fill up the only Camry in their fleet. And they weren't exactly in a hurry.

About QEEQ: 10.0 /10

Booking was easy. Not sure why the pricing changes so drastically from day to day but the price I paid was very good. There was no price drop this time after I made my reservation.

Compact | Toyota Corolla or similar

1 days rental

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J.Kos

United States

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Sat, Dec 7, 2019

About FOX RENT A CAR: 7.3 /10

Car had 50 k miles on it....old

About QEEQ: 9.0 /10

G.Gilbert

United States

1 days rental

Medium SUV | Jeep Compass or similar

Reviewed: Thu, Aug 22, 2019

“Difficult return”

About FOX RENT A CAR: 7.0 /10

The Fox had confusing signs directing you to return the car in the wrong location. Once it was determined where to return the car, there was no employees directing you on where rot park or leave the car. We had to wait for an employee to give direct us and complete the transaction.

About QEEQ: 8.0 /10

L.Medinger

United States

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Mon, Jun 17, 2019

“Stop picking on Rental Car places”

About FOX RENT A CAR: 9.3 /10

I have rented a few times with Fox. They always have a nice shuttle driver and the shuttle is always a short wait. I expect a line when I arrive because of the bargain pricing. I am prepared when I get in line with a credit card that accepts the normal sales tax, airport tax, extra driver fees, and the authorization hold charges. Be smart read the fine print and be ready with the right card and bring your insurance paperwork. I had no pressure for add ons ever. The cars were great. I always fill it up before drop off because I know every rental will charge 7$ a gallon if I dont. Get smart and Auto rental at Fox or anywhere will be fine.

About QEEQ: 10.0 /10

NH Girl

United States

1 days rental

Special SUV | Jeep Wrangler or similar

Reviewed: Thu, Jun 6, 2019

“Horrible system on how they get your car. Also car was dirty inside and bugs still on windows”

About FOX RENT A CAR: 5.3 /10

Need find a smoother more modern way to get vehicle to customers at desk. Waiting for car another 15 mins to go thru car wash then it’s still dirty inside and bugs still stuck to windows

About QEEQ: 8.0 /10

Love your price drop. But needs to be more easier and noticeable to apply to your rental.

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Fri, Apr 19, 2019

About FOX RENT A CAR: 10.0 /10

Terrible drop off time. Almost missed the flight.

About QEEQ: 10.0 /10

Great price but very poor service - it should not take over an hour to get your rental car!

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