Great price but very poor service - it should not take over an hour to get your rental car!

United States

Reviewed: Tue, Dec 17, 2019

About FOX RENT A CAR: 6.3 /10

There were only 2 people working the counter when I arrived. I waited in line for 15 min before it was my turn even though I was first in line. It took another 20 min for the person to try to upsell me to a larger vehicle, 4-wheel drive, GPS, insurance, etc. Then I had to wait another 30 minutes for my car to be ready. It apparently was the only mid-size car they have and instead of just upgrading me for free, I had to wait 30 min for them to wash, vacuum, and fill up the only Camry in their fleet. And they weren't exactly in a hurry.

About QEEQ: 10.0 /10

Booking was easy. Not sure why the pricing changes so drastically from day to day but the price I paid was very good. There was no price drop this time after I made my reservation.

Compact | Toyota Corolla or similar

1 days rental

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

A.Sutha

United States

1 days rental

Full Size | Toyota Camry or similar

Reviewed: Fri, Sep 6, 2019

“We wasted at least 2 hourswhile the flight took 3 hours”

About FOX RENT A CAR: 5.3 /10

We have to wait in line for two hours to get the rental car. There was only two counters were working. The line was from counter to the outside the building. The processing was very slow. I will never ever rent it from FOX.

About QEEQ: 8.0 /10

Sandra I.

United States

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Wed, Jun 26, 2019

“super economic!!!!”

About FOX RENT A CAR: 9.0 /10

The car was not full tank, everything else was okay

About QEEQ: 10.0 /10

R.Sellers

United States

1 days rental

Full Size | Toyota Camry or similar

Reviewed: Sat, Jun 15, 2019

About FOX RENT A CAR: 4.0 /10

Requested a Camry, however none were available. Was given a kia sportage with lots of body damage (dings, scrapes, and scuffs), the low tire pressure light was on the entire time and we had to add air, and the gas mileage was lower than what a camry would have been. Even though we had a voucher from online rental, the cost doubled when we picked up rental. Will not use Fox services again.

United States

1 days rental

Full Size | Toyota Camry or similar

Reviewed: Fri, Apr 26, 2019

“Fox service sucks.”

About FOX RENT A CAR: 6.3 /10

Counter staff was absolutely dreadful, I got charged $23 and change from the deposit for...I have no idea what, I didn't want to stand in line for an hour to find out...would not use Fox again. Also, you have to pay for your spouse to drive, so Fox is not as inexpensive as you initially think.

United States

1 days rental

Medium SUV | Jeep Grand Cherokee or similar

Reviewed: Sat, Mar 2, 2019

“It was cheap and you get what you pay for”

About FOX RENT A CAR: 6.0 /10

Did not get the vehicle that I wanted. Took a long time waiting and finishing process at the counter.