Great staff let down by the car.

polite and friendly service

Car was a competitive rate, ideal size and generally sound if a little dirty. Location is about 10 minutes from the airport, a shuttle bus is provided but operated by a parking company and not good 'easyrent' identification signage to see it. Car was not clean when collecting, difficult to inspect for any damage to sign off collection paperwork. Return was challenging (before 6.30 am), office not open, told to park on kerb on street and return keys to nearby car park company - created unecessary risk for me as a customer. TLDR: Overall car as described and had competitive rates, staff were friendly -but- cleanlienesss of car, shuttle bus signage / instructions and return process system could be much better.

Booking always usually good with easyrentcars

Do NOT rent a car with EASIRENT. (the car renting company, not the booking platform) The pick up process was beyond terrible, lasted over 1 hour and we felted scammed! We had already paid for insurance when we booked the car online, and the first thing they offered when we arrived was to buy insurance again otherwise a 1500£ deposit was required (higher than what was in the booking e-mail). Other members of our group (not the main driver in the booking) had valid credit cards but we were not allowed to used them, and thus the main driver had to contact the bank about the credit plafond. While we were waiting the staff was rude to us asking if we would take long and they had other things to do. We were taking long because they added several complications and would not accept other credit cards!! The whole process took over 1 hour, it was a terrible experience and they tried selling their own insurance over what we had already paid several times (se we wouldn’t have to pay the 1500£ deposit), it felt very much like a scam.

Ripped off company first they want to hold 1500 pounds for 28 days. If I not paid less deposit I need to paid the other 27 pounds. That mean total I need to paid 56 pounds`in total. So why do I need to choosing your company. I hired so many cars this is the worst one I never had before. In your company terms I didn't find any word to said we had hold your deposit for up to a months. If I saw it I won't hired from yours. Also I didn't collect the car from the car rental company I think this is not fair to the customer also I will going to trading and standard report this matter. it is not the money is I feel like a fish.

The car was nice and clean. I had to point few scratches to be included on the check out report