There were only three groups of customers ahead of me, but I waited for over 30 minutes. One was due to a computer error by the rental company that tried to add insurance to the customer's bill. The other two groups couldn't communicate well due to language barriers. Another reason was that selling insurance took a long time. By the time it was my turn, I had lost my patience and didn't check the terms carefully.

This is a shameless car rental company. The store employees are negligent and do nothing, tampering with the original rental agreement. The company supports them and even asks customers to provide video and audio evidence, arbitrarily charging customers. Complaints are ineffective and lawsuits are inconvenient, resulting in significant losses. The British are absolutely unreliable, be very cautious when renting a car! I recommend recording video and audio during car rental!

They pushed insurance which wasn't useful at all. Still ended up spending more money.

Great car

Great service

The location of the office and pick up point was a 15 or 20 minute cab ride from the airport, which is why they're such good value I guess. There was a free shuttle bus from the airport but it was a half hour wait and we had already been travelling all day so we opted for the cab.