OK

Service is slow.

Chaotic organization, 90 minutes needed for return, inefficient shuttle, 4 person van instead of mini-bus. Almost missed my flight due to all of this. The good thing was I got upgrade from sedan to SUV, but the car was not clean, remnants of a For Sale sticker on the passenger window. Apperently the car was a recently purchased used car but it performed well.

Customer service was terrible. The shuttles to get from the airport to the rental place were very full, so we had to wait a lot to just get to the rental location. Then, we had to wait even more there to get out our car. In addition, they made a mistake when preparing our car, so we were charged twice, although the fixed it in the end, it was an inconvenience.

The process to rent a car was seamless, however since Routes was not that good, I wish there was a better way to see what people have to say about rental companies before renting a car.

45 minutes to process us too long. That's not on the staff. You need more people

Great value - really nice staff - car was in great condition.

Easy booking platform - good job!