Easy peasy

When arriving at service desk to collect I was asked if I needed tolls paid upfront. I explained where I was staying and only travelling local except for a few days. I was told tolls were all around the area of my villa and be going through 3 regularly. I was told $9.99 a day which seemed high, however had bumped charges for extra taxes etc that accumulated a lot higher. This took advantage of me after a long travel day. I was only told negatives of not taking the pass by being told if I passed a toll and not paid I would be charged $25 admin on each toll. I was also told horror stories of people being faced with hundreds of pounds bills on return to uk from tolls and charges. I had pages and pages of document on a small pad to try and read and was rushed through as the service attendant was constantly having calls from someone to log out of the system. He said he was just finishing dealing with me and they rang yet again. I felt pushed into this which is very unfair and took advantage.

Advantage counter staff were horrendous and rude - I think this is typical of Orlando car hire from most companies!!!

Excellent service and fantastic price

Like: I like their professionalism
Dislike: I had a right tire blow out on the free way which caused a destruction of the tire and wheel. There concern was the care of my safety and gave me another car showing their care and professionalism.

Like: Easy to deal with