Had to wait a long time outside the airport, and it was raining

Even though the vehicle wasnt the car we booked, it ended up being better as it was more roomy and one of my family members was in a wheelchair so it suited us perfectly. Only thing I didnt like was it was black.

As a first time driver in Melbourne, it will be very helpful that the rental company provide information on the parking rule and traffic ruling, esp when parking in CDB area. Our learning was not easy and it took us a while to figure out how it works. Traveling on those roads with city tram proves another challenge as our first visit.

You are charging more than the actual toll fee. Actual toll fee should be 13 but you charged me 38 including 15 of admin expense. Admin charge is fine but you should not charge extra for the toll fee like you are selling a coke.

Like: Great vehicle for the money
Dislike: There should not have been cost fir drop off we felt