Location exceptionnelle à tarif avantageux

The Europcar staff in Avignon was humorous and enthusiastic, providing a detailed explanation of the car's various functions. Returning the car was also very convenient; just pay attention to the signs inside the airport to locate the rental car return area. It's recommended to purchase full insurance directly from the rental company to avoid disputes.

I rented a compact SUV, a Tiguan, but they gave me a small SUV, a Toyota CH-R. They told me it was the same category, but when I returned the car, I noticed from the rental brochure that cars in the same category as the Tiguan are actually the Ford Escape or Audi Q5. This is deceptive to consumers, and we had to squeeze five people into this car the entire trip. Additionally, when I rented the car, I asked the counter staff if I could return the car to a different location for free (Charles Train Station in the city center), and they said yes. However, when I returned the car, they charged me 88 euros for returning it to a different location. Very frustrating!

Very good, but I rented an Audi, not a Focus.

Picking up the car was quite troublesome. The first time, I wasn't even attended to because I arrived before the specified time (Is this common in downtown Paris stores?). The second day, since I refused to buy Europcar’s expensive full insurance, they gave us the smallest car in the same category. We had a lot of people and luggage, and despite repeated discussions, there was no resolution. Even when I asked the rental company for help, there was no progress. Meanwhile, larger cars of the same category were parked in the garage.

I booked auto car but they said they dont have auto so I should pay more for bigger auto or just same amount but smaller auto or I should go for a manual car even if they mentioned it is auto.

I claimed this issue to the CR then they tried to help me. Still waiting the result.