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Live chat Email us Service Code: 3042125267
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Great customer service at the desk

Reviewed: Fri, Nov 15, 2019
About Routes: 10.0 /10
My girlfriend and I were traveling together but staying at different locations. We came in on the same flight and were leaving on the same flight. For some reason when booking my car my pickup was later and my return was much earlier. When I was telling this to the wonderful woman at the counter she went to the trouble to look at my reservations and was able to switch to the same times as my girlfriend's times at no extra cost and there was even a car ready for me right then and there. She didn't have to do that. She could have let me sit there until my time. Thank you, thank you, thank you.
About QEEQ: 10.0 /10
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Chicago Airport

Winni Veblen

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Reviewed: Mon, Jul 30, 2018
About Routes: 2.0 /10

s.Cirillo

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Medium SUV | Nissan Rogue or similar
Reviewed: Fri, Dec 6, 2019
“Basically okay”
About Routes: 6.7 /10
My husband has leg problems. Routes uses a small van and is quite high. He had difficulty getting on and off vehicle. I waited in line nearly 45 minutes to get the rental
About QEEQ: 8.0 /10

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, Jul 16, 2019
“we may book again.”
About Routes: 8.3 /10
Two things, it would have been helpful to know the shuttle to "routes" from the O'hare shuttle terminal said routes. we missed one since it said routes and not easy rents cars. Secondly tell folks to make sure to bring their car insurance info. the turn in sucked, you just want to be done and get to your plane, and we had to wait in line again.. for awhile.
About QEEQ: 10.0 /10
easy

UNHAPPY EX-CUSTOMER

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Wed, May 8, 2019
“I WILL NEVER AGAIN USE EASYRENTCARS.COM EVEN IF THE RENTAL IS HALF THE COST”
About Routes: 2.7 /10
THE STAFF LACKED TRAINING IN ALL ASPECTS OF AUTO RENTAL AND CUSTOMER SERVICE. IT WAS OBVIOUS THEY HATED THEIR JOBS AND CUSTOMERS.

D.Foy

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Economy | Toyota Yaris or similar
Reviewed: Fri, Apr 26, 2019
“Uneventful”
About Routes: 10.0 /10
Picked up 12:30 am after flight delays and staff was still there from airport to location and I was driving away in 30 minutes
About QEEQ: 10.0 /10
Online Cost was extremely competitive

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