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Live chat Email us Service Code: 1479448222
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Great customer service at the desk

Reviewed: Fri, Nov 15, 2019
About Routes: 10.0 /10
My girlfriend and I were traveling together but staying at different locations. We came in on the same flight and were leaving on the same flight. For some reason when booking my car my pickup was later and my return was much earlier. When I was telling this to the wonderful woman at the counter she went to the trouble to look at my reservations and was able to switch to the same times as my girlfriend's times at no extra cost and there was even a car ready for me right then and there. She didn't have to do that. She could have let me sit there until my time. Thank you, thank you, thank you.
About QEEQ: 10.0 /10
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Chicago Airport

s.Cirillo

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Medium SUV | Nissan Rogue or similar
Reviewed: Fri, Dec 6, 2019
“Basically okay”
About Routes: 6.7 /10
My husband has leg problems. Routes uses a small van and is quite high. He had difficulty getting on and off vehicle. I waited in line nearly 45 minutes to get the rental
About QEEQ: 8.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, May 9, 2019
About Routes: 7.3 /10
Car was about what I expected. Difficult to find place. They will put a 400$ hold on a 20$ rental on your credit card, simply bc they are a smaller company. It would be nice to know ahead of time bc they return it in “3-5” business days. It’s been 3 and I don’t have it back, which makes me nervous. In hindsight, would rent from bigger companies in the future - less hassle.
About QEEQ: 8.0 /10

D.Foy

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Economy | Toyota Yaris or similar
Reviewed: Fri, Apr 26, 2019
“Uneventful”
About Routes: 10.0 /10
Picked up 12:30 am after flight delays and staff was still there from airport to location and I was driving away in 30 minutes
About QEEQ: 10.0 /10
Online Cost was extremely competitive

M.D.

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Medium SUV | Nissan Rogue or similar
Reviewed: Wed, Apr 24, 2019
About Routes: 9.7 /10
Free upgrade to Jeep Wrangler. Nice!
About QEEQ: 10.0 /10
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m.soroka

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Economy | Kia Rio or similar
Reviewed: Tue, Apr 9, 2019
“If you want to spend at least an hour waiting to get to the Route Car Rental Location, choose us”
About Routes: 5.7 /10
It is totally unacceptable and unreasonable to have people first be taken by the "rental car" bus to all other car rentals and then be told to take another shuttle to get to Routes. The time involved is excessive and you are not informed about this before hand. I had to wait in line at the other counters to be told to go outside and take another shuttle van to your location.

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