Good

The staff was very nice, even though my English isn't very good.

Poor

It took a very long time to pick up the car in San Francisco International. Getting off an 11 Hr flight to wait over an hour to check in for a car with a very long queue wasn’t ideal. The service at the desk from the Hertz agent was excellent which made up for the wait

Great price, easy to book would use again

The staff at pickup were stressed and there were too few of them to deal with the amount of customers. As we were on a road trip and time was paramount, this wait was unacceptable

Fine

Like: I liked the easy terms, the easy rental process, the low pressure on amenities, The car wasn't the exact car I had rented. I was concerned the mileage would be as much as 10 to 15 miles per gallon difference as my research indicated was quite possible. The SUV I did get was even better on mileage than my expectations of the original vehicle was. When your going over 3000 miles, 10 to 15 miles per gallon is considerable not only in cost, but in refueling time off the highway's. I had plenty of space and it was a new Vehicle with just over 10,000 miles. I was transporting my wife's Cremations to her funeral and it was critical That I have no unneeded delays on the trip. The SUV was flawless and it's remarkable handling came in very useful on that weekend before the 4th of July. Traffic was like a Disney world waiting line. The GMC was nimble.
Dislike: I was disappointed to learn there was no luggage rack on top of the SUV. I thought that was kind of standard Equipment on most all of them. I did learn I could have requested one in advance had I thought of it though. We were 4 people and the luggage rack would have been a good thing.