Not the car I wanted. I wanted a Nissan Kicks and they deliver a Chrevolet Captiva. It is a bigger car but I did not wanted a bigger car, it consumes almost double the gas of a Nissan Kicks and we needed to uses for very long trips. Also insurance cost higher... The personnel a the counter did not tell me that it was another car so I assumed it was the requested vehicle. Only after we got to the delivery location, I saw it was a Chevrolet Captiva but we where in a hurry so I took the car.

Did not used nor knew about Price Drop Protector... I will try the app next time. reservation was ok.

Pagué el coche económico y me dieron una reserva por haber reservado aquí. Excelentes y super atentos.

Siempre es facilísimo reservar y con precios muy razonables.

Someone reversed into me, and the dent/scrape across two doors only ended up costing £40 to repair (which I claimed back on Amex ins.) but Hertz took 2 months to provide the damage invoice, so if I hadn't been able to stop back at the airport office again a couple of weeks after returning the car, it might have been too late to claim.

All good, and with the bonus points I (easily) built up, the entire 2 day rental cost £1.30.. unreal!

el único problema que tuvimos fue que cuando en Hertz nos ofrecieron seguros adicionales, al darnos el precio no especificaron que era por día y nosotros pensamos que era el precio para el total de la reserva. Por lo que, una vez firmado el contrato y darnos cuenta del asunto, tuvimos que volver a la sucursal de Hertz a cancelarlo porque era un precio muy alto. Además, todos los teléfonos de atención al cliente que tienen terminan derivándote a la web y no puedes hablar con nadie...

Todo perfecto. Sencillo, rápido y muy buen precio.

The car was an older Polo with dents and bruises. Not a mid size car. The rental company did charge us more than the actual rent for an additional driver. Rentover 30 days was not possible. We had to return the car and exchange it to another on day 30 for the last 12 days. Overall the transparency of hidden/additional cost should be improved. But in comparison Hertz was still the most affordable just more than double than was was budgeted.