I rented a Polo, but the rental company gave me an old, beat-up Toyota. The car showed a tire pressure warning after just one day, and I had to exchange it in another city, which caused great inconvenience to my trip. During the car return, an attendant, who seemed to be Indian, inspected the car with a flashlight, nitpicking every little thing. They blamed some scratches on me even though they weren't my fault. Since I swapped the car midway and forgot to take photos, I had no choice but to accept their damage assessment. I suspect they were nitpicking because I didn't buy their insurance. On top of that, they charged some €0.5 daily emissions fee, which I find shameless.

Car was very underpowered for a 5+2 We also unfortunately had a flat tire and there was no tire weld or spare wheel in the car as we were on our way back to the airport, which was very frustrating and could’ve made us miss our flight

Try and make people aware there is a £800 euro deposit if you don’t take their insurance even if you insured elsewhere

Interior needs a deep clean. Otherwise happy and thankful for the service.

Display all the alternative models on offer in a particular class at a particular company. Car selection needs to be more transparent.

Excellent

Excellent service at Ericar. Personnel very kind. Friendly and efficient.