Extremely happy with service and value.

The rental and return process was very convenient

It's okay.

Hertz is a big company after all. When we returned the car, they noticed the fuel wasn't completely full. We explained that we had refueled in the morning but got stuck in traffic for over an hour. The staff was very friendly and understanding, and it was resolved without any issue. Hertz is pretty impressive!

I booked a Camry, but the rental company provided a Hyundai, which is of a lower class than the one I reserved.

Excellent service! Due to bad weather, one of our friends couldn't join, so it was just the two of us girls. The SUV we initially rented was too big for us. The staff responsibly suggested we switch cars. Even though we couldn't get a refund, they didn't just recommend a smaller or cheaper car. They carefully suggested a suitable vehicle based on our route, and we ended up renting a 5-seater SUV. We had a minor collision in the suburbs, and the other party, seeing we were just two girls, didn't press the matter. Although it was a minor accident that only dented the license plate, it was obvious the car wouldn't pass inspection. When we told the staff about it, they very kindly didn't ask for compensation. We got lost on the way to return the car and were an hour late, but they didn't charge us extra. It was a very pleasant experience.