BAD EXPERIENCE All Around

Finding the pick up location was easy enough although I was surprised at how far away it was from the airport. When we arrived the person we dealt with initially told us there were no jeeps available even though we had ordered a Mustang/Dodge Charger or similar via the QEEQ app. Eventually we were told that we could take a Dodge after a short wait whilst the agent went off to check. Then we were told that Fox Rentals don’t recognise our full premium insurance that was paid for using the QEEQ app!! Not sure if this was a ploy to force us to buy their insurance but we did not - not a good experience! The Car was great and the drop off in LA was easy and done within a couple of mins.

Would suggest improving rental companies acceptance of using 3rd party premium insurance providers such as the AXA policy offered by QEEQ. I don’t know why Fox refused to accept this but it’s very frustrating and so unnecessary. We basically had to sign a form to say we would not be using their insurance and taking all the risk.

Jessica at counter on pick up was fantastic. But the time it took to get the car was way too long.

Great site. Thanks.

Fox car rental staff were very helpful and friendly .

Easyrentcars.com was easy to use and very good to deal with.

Pick up is excruciating. Slow. Inept. Inexcusable.

Fine.

They do not have a free shuttle to and from the airport, they charge $1.50 plus Tax each way. you use the shuttle

Free shuttle advertised on the website should be removed, they charge a fee of $1.50 plus tax each way if I want to use the shuttle to and from the airport