I left a set of keys in the console & no one at Fox will return or answer phone calls.

long line in beginning but went back to extend and had great service no wait

The agent that served me when pickup the vehicle Christina, who is a team led, was advised that I had all the insurances required to cover the vehicle and liability. She advised me that she would put the liability insurance @ 13.99 just to show in case something was to happen. She advised me that there would be no charge. So I believe her as she is a team led. Well, at the time of drop off, I was charged $130.00 for the liability insurance. I complained to the manager, who did not speak English well, and said that I had to pay the liability insurance as I did not sign the waiver. Bull shit, I call, She lied to me and got a commission on the liability insurance. As a frequent Fox renter, I was deceived by her and the manager even after I showed both my liability insurance coverage that I have with my insurer. Never again I will rent a vehicle from Fox or Economy who did the same thing to my buddy last week. Folks watch out for these company... They are cheaper than the one at the airport but they screw you with insurance. They will lie in your face to make more commission. Read all the details on your contract and ensure that the contract show what you want or need. Shame on you Christina and Fox Car Rental, Shame.....

Car was in bad shape, damaged and dirty. Tried to point it out to the rep as exiting the gate and was met with “let me do my job!”

No wiper fluid topped up, electrical chargers didn't work at all, cruise control didn't work every time, tire grip not the best. Paid extra to upgrade and it didn't feel like an upgrade at all.

Horrible.