Initially, they said they didn't have the model I wanted and gave me a smaller one. After my insistence, they brought the model I reserved.

There was no upselling, but they added an extra tank and roadside assistance directly to the bill. When I noticed and pointed it out, they modified it, but the fee is still frozen and not refunded to my account.

Clear handover process, quick return, and honest service.

Overall, it's acceptable. Picking up and returning the car is quite convenient. Especially the phone service desk, as they will provide a Chinese translator if your English isn't good, and they are very patient. However, I initially booked a full-to-full fuel policy, but they gave me a full-to-empty one. I didn't notice at first, so I ended up buying a full tank for over 50 dollars. Additionally, they charged me another 9 dollars at the return, without clear reason.

Picked up the car in San Francisco using the self-service machine, which was quite convenient. However, you need to enter all the reservation details again, so the counter might be faster. No one tried to sell me insurance.