Getting to the pick up location was difficult. We had specified that we wanted a car that was at the airport, not offsite. This was disappointing and added an hour to the pick up time. There were not many signs, and only a small shuttle from the airport which meant a long wait. Once there, there was many additional costs that were not outlined in the original rental. Including a €35 fee for late pick up, which was really the company’s fault for taking so long to shuttle all the customers. Staff at the check in desk were rude, and short tempered when we asked them to repeat the details of the overage charges. They must understand in their line of work there will be a language barrier. The car itself was great, but would never rent from this company again. It ended up being just as much if not more than renting from a nicer company in the airport terminal, and not worth wasting time with rude staff and lugging bags across the airport.