Pay extra for a micro car....

First time renting from them. Very impressed.

Once again very excellent rental.

Lancia Ypsilon not as good as Ford Fiesta (per booking expectation)

The Goldcar checkin staff have ruined my Italy holiday. The female employee who handled my rental lied to me. I was double charged the insurance hold I agreed to, despite repeated denials and despite me showing proof from my credit card account. As a consequence my credit card exceeded its credit limit and I was unable to pay for my pre-booked hotel accommodation. I had to sleep in the rental car and the airport for the first two nights until the first block was reversed on my credit card. I will be making a formal complaint when I return home.

They are scam artists. Stuck me with a diesel car which wasn't on my rental agreement, then charged me an extra tax ("pollution tax") when my agreement said all taxes and surcharges were included. We discovered about 45 mins. after we left the rental facility that we only got 1/2 a tank of fuel. Called the company immediately who told us to email them the photograph of our fuel gage. Never received a response. We had only driven about 80km (about 50 miles) when we noticed. I drove further than that on the return and it only took about 2 gallons and cost about 10Euros for fuel. When I returned the car with exactly the amount of fuel I got, they argued with me, blamed it on me and then charged me for fuel and a fine. They pushed it off to customer service when it was their own people who told us to email THEM. I will be disputing this with my credit card company.

Counter staff was helpful I think his name was Marco, Got new car one issue about the car that there was no fluid for the windscreen wipers, & one issue with the GOLDCAR as they didn't release the amount of money blocked on my Credit card almost 8 days passed till now with no issue with the car when i returned back!!