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Despite that it's good to save some money with Virgin, Qantas gives better experience, same here...

Reviewed: Wed, Sep 25, 2019
About ACE Rental Cars: 7.0 /10
The one thing about the car: I did not like the smell, although it was clean and in a good condition, however I think cleaning could have been better to remove the smell. Pick up was quick. Drop off: didn't find the entrance straight away, had to U-turn, no clear large title at the entrance. Also had to wait for a while for stuff member to get ready to serve me. Staff does not meet you at the entrance, no guiding showing where to go, figure out yourself.
About QEEQ: 10.0 /10
Economy | Toyota Corolla Hatchback or similar

Relevant Reviews on ACE Rental Cars Sydney Airport

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Compact | Toyota Corolla Hatchback or similar
Reviewed: Thu, Feb 13, 2020
“Cheap rental but needs to work on customer service”
About ACE Rental Cars: 7.0 /10
Lack of duty of car - was told to drive through flood waters to return the car. When asked to speak to manager about this occurence not available, and said I would be contacted the following day. Still 5 days later not contacted.
About QEEQ: 10.0 /10

S.Walsh

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Sun, Nov 17, 2019
“I would rent from them again.”
About ACE Rental Cars: 8.7 /10
Received a larger car than booked. That was good, but wasn't very clean. Rubbish in center console & numerous scratches on body. Booking, pickup, & drop off were all good.
About QEEQ: 9.0 /10

M.Barcellos Monteiro Steglich

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Tue, Sep 17, 2019
“The pickup and dropoff of Ace was terrible. But all the rest was good”
About ACE Rental Cars: 6.3 /10
The pick up and drop off service is terrible! You should be more organised and fast. Also use the right communications
About QEEQ: 10.0 /10
All good

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Wed, Aug 28, 2019
“Customer service of ACE rentals was good. The car unfortunately had a few issues”
About ACE Rental Cars: 6.3 /10
The customer service was good, after we eventually figured out where the shuttle picked up from. The automated directions were very unclear. The car smelt like an ashtray and evidently had previously had a heavy smoker in it which was a bit much. The breaks worked but sounded like the pads were getting thin.
About QEEQ: 10.0 /10

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Wed, May 8, 2019
About ACE Rental Cars: 5.3 /10
Staff in the morning was great but made my business partner pay the insurance again. Dropping the vehicle was worse. No instruction, had to wait for 10 minus to get the car to be taken back and then the counter staff almost made me miss my connection as they could not organise the shuttle bus to drop us off at the airport. Another company driver had to step in and get me to the airport so I would miss my connection.
About QEEQ: 7.0 /10

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