Despite that it's good to save some money with Virgin, Qantas gives better experience, same here...

They have a trick to over charge toll invoice by charging +18$admin fee on top of toll invoice. f you think you save money because you chose ace instead of other suppliers during booking, you ar badly mistaken. Never, ever come back to them.

We waited for 45 minutes for the shuttle to pick us up after being told it would be there in 10-15 minutes.

Counter staff efficient and helpful

Great booking platform and prices - will use again

It is such a hassle to call for them to pick us up, carry our luggage to the waiting area, upload and download them during shuttle service then upload again to the rented vehicle as the counter is NOT in terminal. Worst scenario is when they gave option either A. Pay aud19.90 per day for toll charges OR B. Pay Admin fee of aud38 plus whatever toll charge incurred during the rental period (which both options are Relatively expensive). They gave us wrong key to the wrong car (parked side by side) and wasted few minutes to inspect wrong vehicles. Dropping the car off was also a hassle as we again have to download and upload luggage to use their shuttle service to the airport. The to top it all we were charged unknown fee AFTER we went back to hometown without any further information. No invoices were given throughout the rental period

Very friendly, helpful and polite staff at pick up and drop off points.