Good

This is the only company so far that added insurance even after I declined it. I usually don't check carefully, and I've never had any unauthorized additions before, so I felt comfortable signing off. This time it was particularly annoying. Luckily, it was a short rental, and they only charged me an extra 50 CAD.

The car pickup process was simple and the return was convenient.

The front desk staff at Alamo in Toronto were very professional. They went through their terms one by one and tried to upsell various products. Since I had already bought comprehensive insurance on QEEQ, I said 'no' to everything, and they didn't give me a hard time. At pickup, they initially gave me a small Ford SUV, but I refused it since it wasn't what I had booked. After insisting, they switched it to a Nissan Rogue, which I preferred. Thus began my journey across North America.

The service was excellent. The entire process took only ten minutes, and I got the car. The car was in great condition, having only run for a little over ten thousand kilometers.

Infuriating experience at the Alamo rental point in Toronto Airport: My booking stated a pickup time of 5:00 PM (17:00), but my flight arrived early, so I picked up the car 45 minutes earlier (4:15 PM). The staff did not inform me about any additional charges and processed it as an extra day's rental, charging me for a whole additional day. I am extremely displeased with this unprofessional behavior. Let this be a lesson learned.