Unprofessional unreasonable unacceptable.

United States

Reviewed: Thu, Sep 5, 2019

About FOX RENT A CAR: 4.7 /10

Signage was bad at AUS airport we went to car pickup location since thats where the signs pointed to. I had to return to the rental level where I waited in line for about 25 minutes. When I got to the counter the woman told me a cleaner went on lunch and I would have to wait an hour for one to be ready or I could get get a discounted upgrade that was ready now. I obviously objected and said my reservation time is now its not my fault things were not ready on your end. She found this unreasonable and said thats not how it works. Eventually she put me in a banged up Elantra with stained seats chipped windshield and several cracks. Last time I will use fox.

About QEEQ: 10.0 /10

Economy | Toyota Yaris 2 Doors or similar

1 days rental

Relevant Reviews on FOX RENT A CAR AUSTIN AIRPORT

Jim Kovalcik

United States

3-day rental

Intermediate | Toyota Camry or similar

Reviewed: Thu, Dec 22, 2022

“Very good car at lowest price”

About FOX RENT A CAR: 8.0 /10

Charged $38 for liability insurance. Told them I only wanted bare minimum. Was not aware that I was required to buy the insurance.

About QEEQ: 10.0 /10

James F.

United States

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Mon, Nov 25, 2019

“Simple decent car/Surprise fees.”

About FOX RENT A CAR: 8.3 /10

Short wait, knowledgeable ticket agent, creepy guy moving cars around in the garage kept staring at us during my initial walk-around inspection. When receipt was given at end, we were surprised and questioned all the upcharges. We were told that car insurance was included and we also prepaid the tolls fee of $11.00/day (PlatePass all inclusive) But other charges are broken-down as "additional driver" "consolidated facility" "energy recovery fee" "loss damage waiver" "vehicle license fee" and "concession." SAY WHAT ?! We feel like we were ripped-off as these details were not made apparent at check-in.

About QEEQ: 8.0 /10

simple car, ran well, cheap on gas. The rental company should explain in detail each fee about to be charged and what each line means. There was no transparency on this.

J.Henson

United States

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Wed, Sep 18, 2019

About FOX RENT A CAR: 7.0 /10

did not have car we wanted and ordered. Gave us upgrade and charged us for it.

D.Nelson

United States

1 days rental

Medium SUV | Jeep Grand Cherokee or similar

Reviewed: Thu, Sep 5, 2019

“Easy as pie”

About FOX RENT A CAR: 10.0 /10

All gy

About QEEQ: 10.0 /10

Easy to get through the system

O.De La Cruz

United States

1 days rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Tue, Aug 6, 2019

“Good”

About FOX RENT A CAR: 8.0 /10

First clerk was quick to tell me the reservation was not with them and quickly took upon assisting other client.. once I confirmed to them that it was through Fox the 2nd clerk was very pleasant... other than this the experience was good

About QEEQ: 10.0 /10

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Unprofessional unreasonable unacceptable.

Relevant Reviews on FOX RENT A CAR AUSTIN AIRPORT

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