Wait was too long for pick-up

Confusion and wrong key made a car change necessary and took nearly an hour to get car and exit facility.

The agents took up to 30 minutes or more per customer

I will use easyrentcars.com again.

Initial wait at pick up of 40 minutes. Twenty more to pick up vehicle. Intermediate was a KIA Soul with over 60,000 miles, which soon produced brake noise. This deteriorated into serious brake issues. Roadside Assistance was the best part. George was truly helpful and followed up. Return of the vehicle required a trip of a 100 miles with worrisome brakes. Exchange was to same vehicle type with same amount of mileage and numerous dings. At return, the line at the pickup counter was even longer than when we first rented. This location needs more help on weekends.

Never again Fox, Fox staff missed 2 out of 4 damaged areas on the vehicle? Windows were dirty on the inside, mud on the floor carpet drivers side

If I wanted to rent a hybrid I would have asked for one . I thought I was renting a Chevy impala and got a Ford hybrid.

Front desk staff at Denver is almost always crappy, car had smoker smell and the shuttle service takes to long at pick up at DIA