website and booking site slow and a bit frustrating

Excellent.

The staff were very patient and friendly. There was only one person ahead of me, so the process was quick. Not bad.

I booked a child seat through the rental company, but when I arrived at Melbourne Airport, the rental counter said I hadn't reserved it in advance and they didn't have any available on the spot. They told me I had to find a child seat myself before my 2-year-old son could get in the car! I made countless phone calls and searched all over the airport and nearby areas, but couldn't find any child seat rentals or sales. Talking to the rental company's representative over the phone didn't help either. Eventually, the rental company told me to come back the next morning to pick up the car, maybe they would have a child seat, but only 50% chance, and they couldn't guarantee it. Fortunately, the rental company called me later in the evening to inform me that a child seat was available.

Not bad!

We had the best experience with Europcar at Melbourne Airport! The lady behind the counter was lovely and we were pleasantly surprised when we walked out into the car park area and discovered that she had upgraded us! The car was practically brand new, having only done 3000kms! When returning the vehicle, again, customer service was excellent and it was totally hassle free. We could not speak more highly about our experience with Europcar and will definitely be recommending Europcar to everyone!

I have hired cars previously using the EasyRentCars App before and have found it to be quick and easy.