Excellent price but service at the counter was very poor in checking out and in returning the vehic

The rental company staff were very nice.

I loved being able to have a car this tie around on my trip visiting family. The staff was friendly and helpful. I will definitely use this company again when I come to Chicago!!

This is an off-site location on Mannheim Road south of ORD. The pick-up involves taking the airport shuttle to the rental car center, then calling Routes for a pick-up. (Two shuttles altogether on pick-up.) Getting back to the airport after returning the car was easier, though: The Routes shuttle dropped returning passengers directly at their terminals rather than at the rental car center -- a nice touch.

Reasonable rental price.

The car that I reserved and called to confirm about was not available. I got a nicely equipped Nissan Rogue, but what I really needed was the fuel efficiency and convenience of a sedan.

Nothing to change. The app was easy to use. Due to a flight delay, I had to use customer service and they were very very helpful.

Like: clean fast, car was ready when i pulled in, my check out was fast and nice thx
Dislike: nothing they where great