Catastrophique sinon apocalyptique

The car rental staff were very friendly and helpful. When picking up the car, I didn’t like the reserved yellow-colored vehicle, so they immediately switched it to a Renault Captur. At drop-off, I informed the staff that the car wasn’t cleaned at pickup and that the drop-off location had been changed without prior notice. The staff quickly deducted 50 euros from the rental cost, which was very considerate. Additionally, regarding the absence of an environmental sticker on the car, we had to delay our journey to contact the rental company and QEEQ. The rental company provided no response, and QEEQ claimed they were reaching out to the rental company. The long communication process did not yield a definitive answer. The staff at the drop-off location clearly stated that rental cars in France no longer require an environmental sticker. Surprisingly, QEEQ also lacked this information.

Satisfied

The staff had a good attitude. There were many people queuing on the pickup day, and they gave a small discount.

The service was excellent. Although there were some minor hiccups when picking up the car, the staff remained patient and resolved the issues. There was no crowding as there weren't many people picking up cars that day.

Helpful counter staff, quick service

Third time with Easyrentcars. Third time no issues.