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Live chat Email us Service Code: 4413037131
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Reviewed: Tue, Aug 20, 2019
About ACE: 8.3 /10
The rental place is not at the main rental car location that you take the shuttle bus too. You have to also take a small shuttle from there to another location. The office was small and in rough shape and the line was long and only 2 agents working. They wouldn’t accept that I did not want further insurance and he made me call my insurance company on a Sunday night to make sure I had ‘loss of revenue’ insurance which would compensate them for $200 a day if something happened to my rental. They tried to get $180 more from me for this even though my rental was only $150. I argued and he said he’d give me his staff discount of $90. Then I argued further and he said he’d waive it this once. What a scam in my opinion. The rental was only $17 a day so a $200 per day loss of revenue clause is ridiculous. So beware!!
About QEEQ: 10.0 /10
Great
Intermediate | Toyota Corolla or similar

Relevant Reviews on ACE Harry Reid International Airport

J.Reed

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Economy | Chevrolet Spark or similar
Reviewed: Mon, Jun 17, 2019
“We were second in line and it took over an hour for rental”
About ACE: 4.0 /10
I will never rent from then again , we were second in line and waited over an hour , people were behind us and someone left on break. The man that finally helped us was such a salesman and I had to argue with him to not get insurance for a half hour. He finally gave in and when I returned it I realized the city and my age and zip code were incorrect. He never made a copy of my insurance either . I felt like I was at a used car lot.

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Medium SUV | Hyundai Santa Fe or similar
Reviewed: Sat, Jun 8, 2019
About ACE: 7.7 /10
The car was not clean thoroughly, I found M&M wrappers and other trash under the driver seat. When we returned the car, the company was going to charge $50 cleaning fee. We have sands in the carpets, not a lot because we did try to clean it by taking the carpet off and shaking it.
About QEEQ: 10.0 /10
We didn't have any price drop, so can't comment on that and I didn't check other website too.

H.Cornwell

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Compact | Ford Focus Cabrio or similar
Reviewed: Mon, Apr 29, 2019
“Not what was expected”
About ACE: 8.3 /10
Amount due at pick up was not even close Amount was to be close to 180.00 Clerk did not want to see invoice number,instead he ended up charging me for another persons rental of 3 days instead of my 7.My rental went from 180.00 to near 400.Not the best experience i have have with car rental,nickle and dimed me to death.Most likely not rent wit company again.

A.Belloni

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Economy | Hyundai Accent 2 Doors or similar
Reviewed: Wed, Mar 27, 2019
“it is crazy not to see the insurance options and fees and to discover them only at the counter!”
About ACE: 8.0 /10
the car was great, but one cannot pay 6 times the cost of the rental in insurances

Gene

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Economy | Hyundai Accent 2 Doors or similar
Reviewed: Tue, Mar 26, 2019
“I do not recommend Ace car rental, they did not deliver on the reservation promise”
About ACE: 4.3 /10
When we arrived to pick up the car we were told the car we reserved for $61 was not available and had to pay for an upgrade vehicle they then added collision insurance that we declined and charged us $195. Customer service was no help, I would not recommend renting from Ace, it was also an additional shuttle ride
About QEEQ: 10.0 /10

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