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Live chat Email us Service Code: 8088300039
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Routes is understaffed

Reviewed: Thu, Aug 15, 2019
About Routes: 7.0 /10
There were only 2 people at the counter. They were on the phone constantly so not focused on customers in front of them. There were 2 people in front of me in line and it took at least 45 minutes to be served. Once we drove off the lot the flat tire sensor came on so we had to go back and get a different car. People returning cars had to stand in the same line as checkout.
About QEEQ: 10.0 /10
Medium SUV | Jeep Cherokee or similar

Relevant Reviews on Routes Toronto Airport

Janice Christy

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Reviewed: Tue, Aug 27, 2019
About Routes: 2.0 /10

AKG

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Large SUV | Dodge Durango or similar
Reviewed: Thu, Jan 16, 2020
“Bitter sweet”
About Routes: 10.0 /10
Car was good, line up at pick up was very long, vehicles were not available. It took me close to 2-3 hrs for pick up
About QEEQ: 10.0 /10
Great

Rafael Dourado

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Thu, Nov 7, 2019
“Brand New Jeep Wrangler for an incredible price! I loved!”
About Routes: 9.0 /10
Very crowded, but the car was brand new what exceeded my expectations! Very good experience!
About QEEQ: 10.0 /10
EasyRentCars is my favourite always, the best prices with the best options!

Y.Von

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Special SUV | Jeep Wrangler or similar
Reviewed: Tue, Jul 16, 2019
“Great experience with easyrentcars and average experience with supplier company”
About Routes: 7.7 /10
There was one issue. Instead of "special SUV" Jeep Wrangler, I was given Nissan Rogue, which is mid SUV category. The staff at the counter insisted that Nissan Rogue and Jeep Wrangler are in the same category which is not true because even on their site Wrangler costs more than Rogue. Anyways, they didn't have Wrangler available and I took Rogue. The car was great, but still I would prefer to get what I booked - Jeep Wrangler.
About QEEQ: 8.0 /10
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M.Kalember

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Medium SUV | Nissan Rogue or similar
Reviewed: Thu, Feb 21, 2019
“f”
About Routes: 9.7 /10
At pickup I was asked if I had rental insurance and there has been no other car rental company that has ever requested this additional information. I had to call in to my insurance company as I did not have the right paperwork to prove this to the Customer Service Rep. She stated that this requested is on the website but I still have yet to find it and she wasn't able to direct me to that particular request.
About QEEQ: 8.0 /10

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