Would use again!

'Alexandra' at Luton gave me a brand new, more spacious car than I thought I would get! On return, one of the staff thought that I may have made slight damage to the car, but volunteered nonetheless to ask another member of staff, who confirmed that the damage was negligible and did not warrant any payment. Very decent behavior!

I arrived at Belfast Airport at 9.20pm. I called for the shuttle to pick me up but was told that the vehicle I had hired had a blown gear box and they didn't have any other cars to offer me. They were quite blatant and put the phone down! I went to the offices in the morning. Whilst I was there I rang the number I called the previous morning. A mobile in the Managers' hand rang, but he swore he wasn't there the night before. No apologies, no ownership of the night before's incident!

Like: Nice new vehicle
Dislike: I booked a 7 passenger vehicle but was given a 5 passenger vehicle which made my plans difficult. Thanks

Like: Helpfulness of the staff
Dislike: The length of time for pick up, and waiting at the offices whilst staff attending to other matters

Like: Van was brand new, drove very well. Good fuel consumption. Able to return the van any time of the day or night. Able to leave my car in a secure car park while I hired the van.