Good service

I took me 15 min. to find the bus pick up location and which bus to take to the remote rental pick up place. It took another 30 min. to get to a Metro bus that is nor full. We were not in a hurry to reach to our Airbnb. We arrived early in LAX, 11:45 AM. We left the ACE office at 1:08 PM.

Booking was easy. But it did not explain how to get to the ACE rental pick up location.

It was the worst car. It was very dirty and smelly. I will never use Ace again

Customer service was ok. Vehicle was booked with "unlimited miles" but at the counter I was told that it was 275 miles daily and on the contract it was written 375 miles daily. The van was sent out with a "patched tire" that the TPMS light stayed on constantly. I had to put another patch on the tire as it was consistently leaking. I did this at my expense.

The car was not a foreign like they mentioned, quest or similar. It was more like a caravan or similar. If they mention a foreign car they should try to provide a foreign car same with domestic.

Like: Very happy with vehicle - it was what I needed to pick my son up at college from his first year with all of his belongings!