Samantha at Dublin Airport was exceptional

A very terrible car rental experience. The return was scheduled for the early morning of the day we were flying back home. When we arrived at the parking lot to return the car, we discovered the car key battery was dead. We contacted the rental company, but since we needed to catch our flight, we couldn't wait for their staff to fix the issue. The rental company instructed us to take a taxi to return the car key to their office. Since the dead car key battery was their fault, we returned the key and left for our flight. Unexpectedly, they maliciously charged us nearly 300 euros, including towing fees, parking fees, and some inexplicable management fees. This rental company already required an excessively high deposit of 2000 euros, which was unreasonable and seemed designed to facilitate these malicious charges.

Our flight was delayed and the girl stayed late to allow us to collect the car which we thanked her for and appreciated. However, she spent a lot of time then trying to sell us insurance we didn't require and attempted to use scare mongering techniques. When we dropped the car off on the last day, shortly after the opening time, she was unable to provide any advice or help with getting to the airport. The airport shuttle didn't show up and she had no idea about it nor any taxi numbers or advice. The website stated there was an airport shuttle and she knew nothing about the company nor times and didn't know how to contact them. She was very unhelpful and off-hand We found taxi numbers online however there was no availability to pick us up. When we asked to speak to the manager and said we would have to complain, she told one of the employees to take us to the airport as he was going in the direction of the airport as he was leaving.

Dublin airport car rental. Google. Easy. Arrive in Dublin. Call Easyrentcars. Stand in pickup location for 25 mins. Get on bus for 40 mins to car rental site residing 800 yards away. Reason: it’s a Hilton hotel shuttle. Route: drive 5 miles away from airport in rush hour traffic, drop people at Hilton, turn around and drive 5 miles through rush hour traffic back to airport and drop off poor car rental customers at Easirentcars. Wait for 30 mins to speak with front desk. Provide €2600 ‘deposit for damage’. Watch staff look perplexed that I wanted the car on the booking. Informed that a 7 seaters isn’t on site. Sit down and contemplate some inappropriate actions. 20 minutes later car arrives. Wait further 10 minutes as paperwork not ready. Woman on reception laughs saying it’s not always like this. Contemplate more bad things. Drive car away and drink heavily. After journey is completed. Angry. Unlikely to use them again even if I had to drive my family away from an apocalyptic event.

+ves: Value was good compared to others. Drop off was handled OK. Fuel deposit was swiftly returned. -ves: The car (Hyundai i10) was smaller than expected having paid for a "Fiesta or similar". Lots of unnecessary & unclear choices for insurance and fuel combinations. Pick up location wasn't clean. Collection from Airport took too long.

Easy to use, good price

When ordering it would have been better if the costs were more transparent. Drop off was totally unclear and directions were vague.