Easirent Dublin Airport Review: Pickup/Drop-off Acceptable, Cleanliness Excellent, Customer Service Ac......

r.mehra

Ireland

Reviewed: Sat, Sep 28, 2019

About Easirent: 6.7 /10

Our flight was delayed and the girl stayed late to allow us to collect the car which we thanked her for and appreciated. However, she spent a lot of time then trying to sell us insurance we didn't require and attempted to use scare mongering techniques. When we dropped the car off on the last day, shortly after the opening time, she was unable to provide any advice or help with getting to the airport. The airport shuttle didn't show up and she had no idea about it nor any taxi numbers or advice. The website stated there was an airport shuttle and she knew nothing about the company nor times and didn't know how to contact them. She was very unhelpful and off-hand We found taxi numbers online however there was no availability to pick us up. When we asked to speak to the manager and said we would have to complain, she told one of the employees to take us to the airport as he was going in the direction of the airport as he was leaving.

About QEEQ: 8.0 /10

Economy | Ford Fiesta or similar

1 days rental

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P.Montesano

Ireland

1 days rental

Mini Van | Volkswagen Touran 7 Seats or similar

Reviewed: Thu, Oct 3, 2019

“Cost was exceedingly higher than anticipated.”

About Easirent: 9.0 /10

The experience with Easirent was fantastic from a service standpoint. The pricing for 8 days of use for the vehicle seemed significantly more expensive than was anticipated. During booking, the charges were approximately $515 which is higher than expected but accepted under the impression that would be the total amount of cost. When picking up the vehicle day of, there were additional costs of $495 approximately which is almost a 100% increase from the original booking and a total surprise. This was very upsetting but we had no choice at the time to another direction for booking at that moment and felt lied to/tricked.

About QEEQ: 9.0 /10

A.Matcheswalla

Ireland

1 days rental

Compact | Ford Focus or similar

Reviewed: Tue, Jun 18, 2019

“Value for money”

About Easirent: 6.7 /10

Easirent has not yet refunded the deposit of 2100 euros they charged.

About QEEQ: 8.0 /10

Ireland

1 days rental

Mini | Fiat 500 or similar

Reviewed: Wed, May 8, 2019

“Don't use”

About Easirent: 4.3 /10

The car was ok. The pick up was dreadful and slow. The service at the puck up was so slow. I would advise that the cheap price is not worth it. Very vigorous selling of insurance that was factually incorrect

David Long D.Long

Ireland

1 days rental

Intermediate | Ford Mondeo or similar

Reviewed: Thu, Feb 21, 2019

“Great customer service. Will certainly return again.”

About Easirent: 10.0 /10

I write reviews quite a lot and I am very alert to customer service. This is my first rental with easyrentcars. From my airport transit to my car pick up the van driver Derek was very polite and courteous and provided guidance on drop off detail with ease. I collected my car from Andre from Brazil who made the whole process very straight forward and once again in a polite and relaxed manner. Overall the rental was stress free. The vehicle was very modern and clean and drove amazing. The drop off was also seamless and the staff there were polite and talkative. Over fantastic keep up the good work and hopefully I can find a nice price for my next visit in March.

About QEEQ: 10.0 /10

Ireland

1 days rental

Compact | Ford Focus or similar

Reviewed: Fri, Jan 25, 2019

“Con men !!!!”

About Easirent: 2.0 /10

Con men don’t both, very cheap, I had excess insurance so they were pissedoff that I didn’t take out insurance when I dropped it off they found a scrape that was already there but wasn’t on the paper work so had to fork out £400 so they could make money from me. I will very use again and beware

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