There was a Canadian guy in front of me who really tested the patience of the staff but they handled him well. His idiotic questions were the cause of my delay picking up the car.
The staff attitude was average. However, the car pickup process involved online signing without a physical contract and no prior notification to inspect the vehicle's condition. Luckily, I took some photos. When I returned the car, they claimed there was a scratch, but it was already there when I picked it up, yet they completely denied it. They wanted us to pay for it. Additionally, on the first day of driving, the tire pressure indicator showed an issue, followed by an oil level warning on the same day.
I booked an automatic SUV, but when picking up the car, I was initially given a manual SUV. After discussing with the counter staff and explaining that we couldn't drive a manual, they responded politely and provided a replacement. However, after completing the paperwork again, I found out that the replacement was a small sedan with a very low chassis, not an SUV. Considering road conditions, I insisted on getting an SUV. They informed me that if I specifically wanted an automatic SUV, I would need to wait for one to be transferred from another location. After waiting for more than half an hour and repeating the procedures once more, I finally received an automatic SUV. The entire process took over an hour.
The car rental location is staffed only during daytime, with a short waiting time. The instructions were fairly clear. However, the return process is self-service and available 24/7.
One major problem when I picked up the rental car and left the airport I was driving the the motorway and I noticed the bonnet was shuddering so I had to find a place to pull in, the bonnet was on the latch, whoever serviced the car before pick never closed it properly. We were very lucky it didn't fly off on the motorway
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Denise McDonald
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