Very scary

Car smelt overpowering from sanitiser. Was not informed of need to get code from DVLA using my National Insurance Number> Time consuming

Never ever again ... over two hours for the pick up process ... ridiculous

I waited 40 mins for the bus at the airport to find out that it was going to go to the hotel first and wait 30 min. That is not acceptable. And they dont tell you this when they tell you where to go for the pickup.

The pick up process from Airport to Car location took nearly 1 hour, very poor, as long as my flight.When eventually picked up taken to Hiton Hotel 1st, 15 minute diversion and then back towards airport for car pick up so annoying that Car Pick up near Airport where you start from.When completing paper work for car hire staff advise that additional insurance is required which is 3 times costs of car hire, so not a bargain.Car provided had several dents and passenger door handle broken, looks like repairs are not carried out even though customers have paid for insurnces

Staff tried to sell us unnecessary things with persistence, deposit is still not released on my credit card a week after returnal, pick up took a hell lot of time, rather unfriendly staff