Original car provided was dirty and in poor condition with multiple scratches and dents.

Overall satisfactory, the store was relatively easy to find, and there was no upselling. However, it took a bit of time to locate the designated parking area when returning the car.

The counter staff was very helpful and explained everything thoroughly. The young man made sure we were satisfied with the car before completing our transaction. He was pleasant and patient.

The service was excellent, with minimal queuing and an acceptable wait for the car. I rented the car for 13 days; it was a Citroen C5. Upon returning the car at Paris airport, I accidentally scraped the right front wheel against the curb due to the narrow lanes in the parking area. There was some dust on the car. EUROPCAR charged me 287 euros for repairs without providing any repair invoices or pictures, which left me quite puzzled.