I am satisfied with my rental.

I left my cellphone in the shuttle van to the airport and I called from a pay phone-they immediately checked the van and made a return trip to the airport with my phone-made my day!

First of all I have to say the people I dealt with were very courteous, however the location is far away from the airport and had an extended wait for the shuttle that then had to negotiate heavy rush hour traffic. The premises is also badly in need of upgrading and the cleanliness of the vehicle was extremely poor inside. Large dent in the tail of the suv that wasn’t pleasant to drive around with.

The deodorizer was much too strong and even after throwing it out, our eyes watered for entire week

The lady that handled my pickup and return was very efficient, polite and friendly. I was very happy with my experience at Routes and would highly recommend them.

I add one more and I called to inform them but they told me a wrong time to drop off because of that they charged me two days instead of one . They don’t have a good customer service

Perfect