We received a fiat panda in good condition. We were charged twice for the cost of the car rental once by EasyRentCars and again by Goldcar. Had to waste my time scanning rental agreements.

Interface between this agency and Goldcar.

The GoldCar Malpensa Italy attendant was very wise in a bad way.

Long wait to pick up car but quality of car was fantastic! Super clean and nice new car. There was not a very organised queuing system.

Easy to book. Great value for money!

I have rented cars multiple times, however, it has always been through Avis/Hertz/EuropCar. This has been the first time I rented Gold Car and experience was a breeze. Collected the car in 15 minutes flat from Florence Airport. Car Drop-Off process took no more than 10 Minutes - Francesco at Gold Car Drop Off was really helpful and quick. The car condition was excellent and as good as new. Just awaiting refund of the deposit/authorisation. Once that comes through, will leave a detailed review. Have been advised that the refund takes about 2 weeks time.

The member of staff I dealt with was rude and pushy. She tried to sell me an additional insurance when I had already purchased a similar one through the Easyrentcars website. She implied that the insurance I had purchased was unlikely to pay out, in case of an accident. Only at the end she explained that what she was offering was optional. Moreover nobody came out to check the car with me and I was left to find the car by myself. They were instead very thorough in checking the car on my return. I won't use this car rental company again

The booking process was really easy, really good service