Terrible experience. The lady at the counter DID NOT WANT TO RENT ME A CAR. First time in 25 yrs.

Acceptable

Satisfied, no need to queue

Due to a sudden change of plans, Dollar refunded the prepaid insurance and other expenses. They also agreed that Zuzuche would handle the refund of the extra rental fees I prepaid.

Arrived at the store late at night, scheduled to pick up the car at midnight. The staff was changing shifts, and the black female employee taking over was very arrogant, with a difficult-to-understand accent. Even when I asked her to repeat herself, she didn't slow down, making it very frustrating. If I were in my home country, I would have yelled at her. I had reserved a Grand Cherokee but got a Dodge Journey instead. Although the car was new, its power was much worse than the Grand Cherokee. Dollar is playing word games, claiming 'Grand Cherokee or similar' when there isn't anything similar. I've rented from Dollar several times, never getting the specified model. Very disappointed with Dollar and won't use them again.

Very reliable company. When the car battery died, they provided free jump-start service.