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Live chat Email us Service Code: 1215883170
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Reviewed: Tue, Jan 12, 2016
About Dollar: 4.0 /10
The service was mediocre. They didn't have the Nissan Altima mid-size car I reserved, and there was no free upgrade or any explanation. They just kept insisting that the Nissan Versa was the car I rented. Another friend who rented with me faced the same issue: he reserved a Ford Focus but was given a Hyundai Accent. It seems that not providing the reserved car model is very common with Dollar.

Relevant Reviews on Dollar JOHN F KENNEDY AP

Ernest Montgomery

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Reviewed: Thu, Feb 6, 2025
About Dollar: 6.0 /10
The vehicle is outdated.

Zona Sheridan

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Reviewed: Thu, Jun 21, 2018
About Dollar: 8.0 /10
Satisfied
About QEEQ: 10.0 /10

Angela Perkin

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Reviewed: Sat, Sep 5, 2015
About Dollar: 8.0 /10
At the New York airport branch, a plus-sized African American staff member served us with an indifferent attitude and slow actions. Despite arriving on time to pick up the car, she told us it would take another two to three hours for it to be ready. As we were in a hurry, we asked for any available similar car. Only then did she provide a Toyota. This wouldn't have been a big issue, but she mentioned they were changing the policy from full-to-full fuel to full-to-empty. In our rush, we agreed, but the fuel tank was only at 90%. When we returned the car, we were charged over $90 for the fuel and taxes. It's unfair to expect a car to be returned with an empty tank.
About QEEQ: 10.0 /10

Modesty Martin

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Reviewed: Sun, Apr 10, 2016
About Dollar: 8.0 /10
At Kennedy Airport, you need to take the AirTrain to get to the rental office.
About QEEQ: 10.0 /10

GD

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Compact | Mazda 3 or similar
Reviewed: Sat, Jul 27, 2019
“Terrible experience. The lady at the counter DID NOT WANT TO RENT ME A CAR. First time in 25 yrs.”
About Dollar: 2.0 /10
Terrible counter staff.

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