The process was very simple, and the wait time was not long. The return process was so convenient that I was concerned and asked the front desk if it was really all done.

The service was mediocre. They didn't have the Nissan Altima mid-size car I reserved, and there was no free upgrade or any explanation. They just kept insisting that the Nissan Versa was the car I rented. Another friend who rented with me faced the same issue: he reserved a Ford Focus but was given a Hyundai Accent. It seems that not providing the reserved car model is very common with Dollar.

At Kennedy Airport, you need to take the AirTrain to get to the rental office.

Dollar have a high toll charge in comparison with other companies. That is not taken in account at the time of reservation

good experience

I wish a was able to pick from options available as opposed to being given only a specific vehicle to drive.